Shipping policy

At Zasuna, we aim to provide our customers with a clear and dependable delivery experience, wherever you are in the world.

 

Shipping Destination

We ship internationally to customers around the globe. Shipping costs and estimated delivery times are calculated at checkout based on your destination, the size and weight of your order, and the selected delivery method. You will see the exact shipping cost and estimated delivery window before completing your purchase.


Order Processing & Delivery Times

Orders placed before 11:00 PM (EST) are queued for processing on the same day. Orders placed after this cutoff time will be processed on the next business day. Orders are processed from monday to friday. 

Country Processing Time Transit Time Total Delivery Time
Canada 1–2 business days 2–6 business days 3–8 business days
United States 1–3 business days 4–7 business days 5–10 business days
United Kingdom 1–3 business days 4–7 business days 5–10 business days

Please note: delivery times are estimates and may vary due to customs clearance, carrier delays, or other factors outside our control.


Shipping Partners

We ship worldwide and work with reliable regional, national, and international carriers to ensure timely and secure delivery. The specific carrier used may vary depending on the destination, shipment size, and delivery requirements.


Shipping Fees

  • Free shipping on all orders

  • No minimum order value required

  • No additional handling or delivery fees

All prices are displayed in your local currency.

 

Delivery Issues

If your order is delayed, missing, or arrives with any issues, please contact our customer support team as soon as possible.
We will investigate the situation with the carrier and assist you in resolving the matter promptly.


Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing your tracking information.
You can monitor the progress of your shipment through our Order Tracking page.


Need Assistance?

If you have any questions regarding shipping or delivery, please visit our FAQ page or contact our customer support team for further assistance.

 

Business Information

  • Website name: Zasuna
  • Operated by: SJ ECOM LTD
  • Registered address: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom
  • Company number: 16862377

Contact Information:

Opening hours:
Our customer service operates from Monday to Friday: 9:00 AM – 6:00 PM (EST)