FAQ

1. What payment methods do you accept?

We offer several secure payment options to provide a smooth and reliable checkout experience:

  • Visa
  • Mastercard
  • American Express
  • Apple Pay
  • Google Pay
  • Shop Pay
  • Maestro

All payments are processed securely through Shopify and protected with SSL encryption.

 

2. In which currency will I be charged?

All payments are processed in your local currency. 
Any currency conversion fees applied by your bank or payment provider are outside of our control.

 

3. Do you offer free shipping?

Yes, we offer free shipping on all orders worldwide.
There is no minimum purchase requirement.

 

4. How long will it take to receive my order?

Delivery times may vary depending on your destination, customs clearance, and external logistics factors. For more details, please see our Shipping Policy.

     

    5. How can I track my order?

    Once your order has been dispatched, you will receive a confirmation email containing your tracking number.
    You can also track your shipment through our Order Tracking page.

     

    6. What is your return policy?

    You have 30 days from the date of delivery to request a return.
    Returned items must be:

    • unused and unworn,
    • in their original condition,
    • with all tags attached,
    • and in the original packaging.

    A proof of purchase is required.

    To initiate a return, please contact us at info@zasuna.com . Returns sent without prior approval will not be accepted.

     

    7. Do you provide return labels?

    No, we do not provide prepaid return labels.
    Customers are responsible for arranging and covering the cost of return shipping.
    Once your return request is approved, you will receive clear instructions on how and where to send your package.

     

    8. When will I receive my refund?

    After we receive and inspect your return, you will be notified by email.
    If approved, your refund will be issued to your original payment method within 7 business days.
    Please note that processing times may vary depending on your bank or payment provider.

     

    9. What should I do if my order is delayed?

    If your order is delayed, missing, or arrives with any issues, please contact our customer support team as soon as possible.
    We will investigate the situation with the carrier and assist you in resolving the matter promptly.

     

    10. What if I need help choosing the right size or product?

    If you need advice on sizing or choosing the right product, feel free to reach out to our support team, we’re happy to help.

     

    Business Information:

    • Website Name: Zasuna
    • Operated By: SJ ECOM LTD
    • Registered Address: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom
    • Company Number: 16862377

    Contact Information:

    Opening Hours:
    Our customer service operates from Monday to Friday: 9:00 AM – 6:00 PM (EST)