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Payment Policy

At Zasuna, we aim to provide a smooth, reliable, and secure checkout experience. This Payment Policy explains the payment options we accept, how transactions are processed, and what you can expect when completing a purchase on our website.


Accepted Payment Methods

We currently accept the following payment options:

  • Visa

  • Mastercard

  • American Express

  • Maestro

  • Apple Pay

  • Google Pay

  • Shop Pay

All payments are securely processed through encrypted payment gateways to protect your personal and financial information.


Currency

All prices and payments are processed in Canadian Dollars (CAD).
Any currency conversions applied by your bank or payment provider are outside of our control.


Taxes

Applicable taxes are calculated automatically during checkout based on your shipping address and local tax regulations.
The total amount, including any applicable taxes, will be clearly displayed before you complete your purchase.


Payment Security

We take payment security seriously.
All transactions are protected using industry-standard encryption and security measures to ensure your payment details remain safe at all times.

Zasuna does not store full payment card details on its servers.


Payment Authorization

By placing an order, you authorize Zasuna to charge the payment method you selected for the total purchase amount, including:

  • the cost of the items ordered,

  • shipping fees (if applicable), and

  • any applicable taxes.

Payment is captured once your order has been successfully confirmed and processed.

 

Order Confirmation

After your payment has been successfully completed, you will receive an order confirmation email.
This email will include your order details, payment summary, and shipping information.

If you do not receive a confirmation email, please check your spam folder or contact our customer support team.


Payment Processing Time

Most payments are processed immediately at checkout.
In rare cases, payment processing may take up to 1–2 business days, depending on your bank or payment provider.


Payment Issues & Failed Transactions

If your payment is unsuccessful, please verify that your payment details are correct or try using a different payment method.

If the issue continues, we recommend contacting your bank or card issuer. You may also reach out to our support team for assistance.


Payment Disputes & Unauthorized Transactions

If you notice an unauthorized charge or experience a payment-related dispute, please contact our customer service team as soon as possible.
We will work with you and the payment provider to investigate and resolve the issue promptly.


Changes to This Policy

We may update this Payment Policy from time to time to reflect operational, legal, or regulatory changes.
Any updates will be posted on this page, and we encourage you to review it periodically.


Contact Us

If you have questions about payments or experience any issues during checkout, please contact our customer support team. We are happy to assist you.

 

Business Information:

Contact Information:

Opening Hours:
Our customer service operates from Monday to Friday: 9:00 AM – 6:00 PM (EST)

30-Day Returns, No Stress

Changed your mind? Returns are accepted within 30 days. View our Return Policy for full details.

Free Shipping Across Canda

Complimentary delivery on every order.
Learn more in our Shipping Policy.

Personal Customer Care

Our team is ready to assist you. Feel free to contact us.

Trusted & Secure Payments

Checkout safely with Apple Pay, Google Pay, Shop Pay or major credit cards.
Payment Policy.